WELCOME TO PLATPHORM
WE BUILD PROFITABLE INFORMATION MARKETPLACES THROUGH DIGITAL MARKETING
Platphorm is a digital agency that provides a system that allows businesses to build scalable, reliable, marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.
What does our system do? Well, say you got a puppy and you’re interested in asking questions to a real, live expert on how to train him. Google can’t help you. Nor can any traditional search engine.
However, a site powered by our platform can: You type in “puppy training” and instead of getting a list of pages, you get a list of real people ready to speak with you live over the phone to answer your questions or via mail, chat, or SMS. You can browse each provider’s profile, look at their ratings, and read written feedback left by others.
When you find a provider you like, you press a “Call Now” button and our system initiates a call to you, then the provider, and you are connected to talk for whatever price per minute (or call) the provider has set. It’s that simple.
We white-label this system for other companies in any vertical, and handle not just the multimodal communications system, but all customer and community support, provider payment, and systems monitoring.
Founded in 2009, by industry veterans with track records of multiple start-up successes, Platphorm is already stable, profitable, and growing. Headquartered in lovely downtown San Francisco, we have global operations staff in six different countries to ensure 24/7 monitoring of critical systems to meet or exceed our 99.99% uptime goals.
We’ve built our platform using best in class tools and practices. Our multi-modal applications ride on top of Rails. Our telephony system has been built on top of CCXML & VXML. Our setup is geographically redundant. We use a hybrid of cloud and dedicated servers running the latest technologies to ensure the optimal mix of performance and availability. We’re serious about testing. We use RSpec, Selenium and our own homegrown call tester for regression testing. We leverage services like New Relic and Airbrake to monitor the quality and performance of our system.
Our platform isn’t just hardware and software. It’s people, too. Of course, the most important people are the ones you fill it with: Buyers and Sellers. But these people need other people to help them to use the system, resolve issues, and make sure everyone is playing nicely and by the rules. That’s where our people come in. When you white-label our system, you also have access to a team dedicated to customer support, community management, and risk management. These experts and the tools they utilize are included in the licensing fees. All that is really left once you provide a look to the site is to market it!
Everclear is a new advice product that provides clients with 24/7 access to trusted advisors with 1:1 Chat Messaging, Phone Calls, and Video Sessions. Using our industry expertise and proven technology we provide our customers with a white glove experience unmatched in the industry. Our parent company is profitable and stable with a great track record and a number of other similar products. You really can have your cake and eat it too! An exciting new product with a lot of opportunities for growth and creative expression, and a stable profitable company with very low turnover.
This is an opportunity to join a small team of extremely talented engineers responsible for the technical strategy and implementation of the company's core revenue-driving products. Our team has only senior level engineers. We pride ourselves on being pragmatic, open-minded, process-driven, and guided by established best practices. We have dedicated Product, DevOps, and QA teams supporting us.
We’re looking for someone who:
Benefits
A glimpse into daily life
Sound like the right job for you? Send us a message at jobs@platphormcorp.com.
Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and a passion for catching the bad guys?
Platphorm is looking for a Trust and Safety Representative to work remotely and be an integral part of our Policies and Abuse team. The team creates, communicates, and enforces policies across our various domains while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brands. You will make nuanced judgment calls to ensure policy compliance and explain those decisions to our users with clarity and empathy. You have a genuine passion for tackling complex policy issues while working closely with various departments, including Customer Advocacy, Risk Management, and Community.
Qualifications
Benefits
Sound like the right job for you? Send us a message at jobs@platphormcorp.com.
If this sounds great to you reach out to us today!